Our chocolates are flown in by Express air freight within 48 hours after being made in Bruges Belgium. This approach is extended to our delivery services. Our passion is to get these chocolates delivered as fresh as possible Australia wide. However to achieve this, we are depending on a few factors:
When you place your order you need to provide us with your name and address details. You will be given the opportunity to provide us with a delivery address at the next stage. Please refrain from providing us the delivery address only as we might need to contact the sender.
Choose your delivery method wisely: For next business day delivery we need to receive your order by 14:00 prior to the delivery day
Our overnight next business day delivery service is limited to the boundaries of courier networks. We accept orders up to 15:30 for next business day delivery. Orders place beyond that point will be shipped out the next business day.
Vanderwee is one of Australia’s pioneers in selling online since 2001. We do proud ourselves on the fact that we do get your order ready within hours.
Please be aware on peak moments, e.g. Christmas and Easter we may not , due to the volume of orders placed, be able to ship your order out the same day. Also, please be aware that the freight compartments of planes at Sydney airport may be confronted with more parcels than they can transport. It is known, for some years that this causes delays especially for parcels heading to Western Australia and South Australia.
We strongly recommend to place your order a couple of days earlier during those peak times.
7. When the sender requires delivery instructions we know in advance cannot be met, we preserve the right to decline the order. Payments offered via credit card will not be processed. However if the chosen payment method is PayPal, refunds issued will be deducted by the standard PayPal fee that PayPal charges to us.
8. If something went wrong, please contact us within 7 working days after the delivery date. Also note: As we are shipping out parcels across Australia and beyond, it is a condition that ,if a dispute needs to be mediated/resolved by a third party this has to happen in a Sydney metro based institution.