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Terms

Vanderwee is a boutique business specialised in sourcing the finest Belgian chocolates and other food products. Freshness is paramount. Hence, we use only the best courier services available.
Order statuses are send out to you from acceptance to delivery of your purchase. Please monitor these statuses.

On most times we accept orders up to 17:00 today for next business day delivery.
Late orders are shipped the next business day.


Please be aware on peak moments, e.g. Christmas, Valentine's Day, Easter orders are handled on a first in basis. Late orders will be prepared the same day however, due to the courier cut-off times we may not always be able to ship your order out the same day. 

 

Parcels heading for Wester Australia and South Australia:

 Freight compartments of planes at Sydney airport may be handling more parcels than they can transport. This may cause delays for parcels heading to Western Australia and South Australia.
Especially on peak moments, we strongly recommend to place those orders earlier.

 

If something went wrong, please do contact us within 7 working days after the delivery date and provide us with your order number.

As we are shipping out parcels across Australia and beyond, it is a condition that disputes need to be mediated/resolved by a third party based in Sydney metro.