Service at Vanderwee begins from the moment you place your order. Your gift of Vanderwee Chocolates is guaranteed to arrive in perfect condition, if the recipient is at home at the time of delivery. Our packaging and shipping practices protect your order, even during the warmest Australian weather for 36 hours.
Our delivery service allow you maximum transparency, you will be sent a "status of your order reply" from us or our couriers with a parcel tracking code for overnight/international shipping. This allows the sender of the order (usually you) to monitor when your gift left our premises and track its progress right up until delivery.
If the goods were received in a less than immaculate condition, you, or the recipient, must contact us as soon as possible and not later than 7 days after the requested delivery date.
Your privacy is important to us:
Rest assured: no personal information will be passed on to 3rd parties.
Yours sincerely,
Hendrik and Hilde Vanderwee Rosseel and staff
Service at Vanderwee begins from the moment you place your order:
All gift-boxes are custom packed with your choice of white, milk and/or dark chocolates.
No pre-packs with us!
So if you need something special (for someone with intolerances, allergies or religious sensitivities) you can advice so during check out.
If your order has to be sent as a gift to someone else: a free gift tag is included with your message.
